See our Digital Banking Terms & Conditions page for more detailed information on the Online Banking Service and Credit Union Mobile app services.
We will collect information from all our members to ensure that we provide you with high standards of service, and to protect your privacy. Where your information is used we will endeavour to communicate how and where we may use your data.
We may use your data in the following ways:
We will never divulge your information to another third party that has not already been mentioned, except where you have provided consent to do so.
We will retain any information we hold about you regarding the use of any of the services you are registered for, if your account is deactivated or closed, and if your registration or activation request is declined or abandoned. This information will be held for so long as permitted, for legal, regulatory, fraud, crime prevention, and legitimate business purposes.
The personal data we may collect includes, but is not limited to:
We take the protection of your information very seriously and high security measures will be taken to ensure your data is protected. All online banking activity is protected by a secure certificate using the TLS1.2 standard encryption which provides an industry standard level of security.
To provide you with a good online journey, we will store a number of cookies on your machine, to help us associate important information with you.
If you want more information on how we use and hold your data, or if you think we may be holding incorrect information please get in touch on the details below and we will happily review the information we store. We will keep all the records we have on you unless you tell us otherwise.
If you would like to request a copy of all the personal details we are holding on you then please get in touch on the details below. Any request will be subject to a £10 administration fee.
If you no longer wish us to hold your personal data, please contact us on the details below. Please note that we may not be able to provide you with our services without access to your data.